Skyline Support

Common questions

Why won't my boarding pass scan?

Skyline parses on-device, in this order:

1. Apple Intelligence reads the boarding pass from the photo and extracts the flight details (on supported devices).

2. If the boarding pass has an IATA barcode (PDF417, QR, or Aztec), Skyline decodes it and uses it to verify and correct the AI result — so the airline, flight number, route and date are exact.

3. On devices without Apple Intelligence, it falls back to the barcode alone, then to on-device OCR + pattern matching.

If it still can't read enough, the Review screen pre-fills whatever it found and lets you edit the rest manually.

Tips for a better scan:

Where are my flights stored?

Locally on your iPhone, in Skyline's app sandbox. Nothing leaves the device. If you have iCloud Backup enabled, your encrypted device backup will include them — but that's between you and Apple.

Can I export my flights?

Not in v2.0.0. Export to CSV is on the roadmap; if you need it sooner, email us.

Will it work offline?

Yes — entirely. Skyline has no network calls, on purpose.

Why does the camera/photo permission prompt keep appearing?

iOS asks once per fresh install. If you previously denied it, open Settings → Privacy & Security → Camera (or Photos) → Skyline to grant access.

Does it support Apple Watch?

Not yet — coming in a later release.

How is Apple Intelligence used?

On supported devices (iPhone 15 Pro and later), Skyline asks the on-device language model to extract structured flight details from the boarding pass text. The model runs entirely on your device — no Apple ID, no internet, no Apple servers.

My airport isn't on the globe.

Skyline ships with about 6,000 IATA airport codes from the OpenFlights dataset. If yours is missing, please email us with the IATA code and we'll add it in the next release.

How do I delete a flight?

On the Flights tab, swipe left on the flight and tap Delete. Or open it and tap Delete in the detail view.

Can I add flights manually without a boarding pass?

Yes — tap the (+) button → Cancel out of the picker → there's a manual-entry form on the Review screen.

Bugs & feature requests

Email support@skyline-app.com with:

If reporting a parsing problem, attach the boarding pass photo if you're comfortable doing so. We don't store any of these — they're deleted as soon as we've reviewed them.

Privacy

See the Privacy Policy. Short version: Skyline collects nothing.